Privacy Policy

1. Who We Are

KAYA Airport Transfers is a private hire transport business based in Liverpool, Merseyside, England. We are the data controller for the personal information you provide to us.

Contact:
Email: [email protected]
Phone: 07960 141174

2. What Information We Collect

When you request a quote or make a booking, we collect:

• Your full name
• Phone number
• Email address
• Journey details — pickup and drop-off addresses, travel date and time
• Flight number (where provided)
• Number of passengers and child seat requirements
• Any additional notes or special requirements you choose to share
• Return journey details (where applicable)

We also collect basic technical data when you visit our website, such as your IP address, browser type, and pages visited, via Google Analytics. See Section 7 for more detail.

3. How We Use Your Information

We use your personal data to:

• Respond to your quote request and provide a fixed-price quotation
• Confirm and manage your booking
• Contact you about your journey — including updates, amendments or cancellations
• Send booking confirmation and calendar invites
• Calculate journey mileage and pricing
• Comply with our legal obligations as a licensed private hire operator

We do not use your data for unsolicited marketing, and we do not sell or share your data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to provide the transfer service you have requested or enquired about
• Legitimate interests — to manage our business operations, respond to enquiries, and improve our service
• Legal obligation — where we are required to retain records as a licensed operator

5. How Long We Keep Your Data

We retain booking and enquiry records for up to 3 years from the date of your journey or last contact. This allows us to handle any follow-up queries and meet our obligations as a licensed operator. After this period, your data is securely deleted.

6. Who We Share Your Data With

We may share your data with:

• Resend — our email delivery provider, used to send booking confirmations and quote emails
• Google Maps / Distance Matrix API — to calculate journey distances and routes
• Our driver(s) — your name, pickup address, destination and journey time are shared with the driver assigned to your booking

All third-party providers we use are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK or EEA.

7. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our website. This collects anonymised data such as pages visited, time on site, and general location (country/region level). Analytics cookies are only set after you have given your consent via our cookie banner.

You can withdraw your consent at any time by clearing your browser cookies or using your browser's privacy settings. For more detail, see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no longer a lawful reason to hold it
• Restriction — ask us to limit how we use your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our website uses HTTPS encryption, and access to booking records is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: